REFUND POLICY

1. Our 7-Day Money-Back Guarantee

At SystemMax Software, we stand behind our product. We want you to experience peak PC performance and stable network routing without any risk. That is why we offer a hassle-free 7-Day Money-Back Guarantee for all new subscriptions.

If the SystemMax Optimizer does not resolve your high ping, network instability, or system lag within the first 7 days of your purchase, you are entitled to a full refund. No questions asked.

2. Eligibility for Refunds

To qualify for a refund under our guarantee, the following conditions must be met:

• The refund request is submitted within seven (7) days of the original purchase date.
• The software was purchased directly through our official website.
• Your account has not been suspended or terminated due to a violation of our Terms of Service (e.g., sharing license keys, reverse engineering).

Note: Renewals of existing subscriptions are generally non-refundable unless you forgot to cancel and contact us within 24 hours of the renewal charge.

3. How to Request a Refund

Requesting a refund is simple. Please contact our 24/7 support team with your request. Ensure you include the following information to speed up the process:

• Your full name and the email address used for the purchase.
• Your Order ID or License Key.
• A brief explanation of why the software did not meet your expectations (this helps us improve!).

4. Processing Time

Once your refund request is received and approved, we will deactivate your license key and process the refund immediately. The credit will automatically be applied to your original method of payment.

Please allow 3 to 5 business days for the funds to appear in your bank account, depending on your credit card company or bank's processing times.

5. Subscription Cancellations

You can cancel your recurring subscription at any time through your client portal. Canceling your subscription prevents future charges but does not automatically issue a refund for the current billing cycle. You will continue to have access to SystemMax Optimizer until the end of your paid period.

6. Contact Us

If you have any issues, questions, or wish to start a refund process, please reach out to us: